Privacy Policy
Last updated: August 27, 2026
Introduction
This Privacy Policy explains how Wasel (“Wasel”, “we”, “us”) collects, uses, discloses, and protects information when you use our website, our Social Commerce OS platform, and related mobile and web applications (together, the “Services”). By using the Services, you agree to the collection and use of information as described here.
Information We Collect
We collect the following categories of information:
- Account information — name, business name, email, phone number, and password when you register.
- Connected channel data — messages, comments, and metadata from social channels (e.g. Instagram, Facebook, WhatsApp) you connect, used to power the unified inbox and AI assistant.
- Commerce data — orders, invoices, customer records, and product catalogs you create or import.
- Payment information — processed by our payment partners; we store transaction references, not full card or account credentials.
- Usage data — log data, device information, and analytics about how you interact with the Services.
- Content you create — AI-generated captions, media, and scheduled posts produced through the platform.
How We Use Information
- To provide, operate, and maintain the Services, including the unified inbox, order management, and AI content tools.
- To personalize AI-generated recommendations, replies, and analytics for your business.
- To process transactions and send related confirmations.
- To communicate with you about updates, security alerts, and support.
- To detect, investigate, and prevent fraud, abuse, and security incidents.
- To comply with legal obligations.
Third-Party Services
To deliver the Services we integrate with third parties, including social messaging platforms (e.g. Meta's Instagram, Facebook, and WhatsApp Business APIs), payment processors, cloud hosting providers, and analytics tools. These providers process data only as needed to perform their function for us and are bound by their own privacy and data-processing terms.
Data Sharing & Disclosure
We do not sell your personal information. We may share data with service providers who support our infrastructure, with authorities when required by law, or in connection with a merger, acquisition, or asset sale, subject to confidentiality obligations.
Data Retention
We retain account and commerce data for as long as your account is active and as needed to provide the Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described in “Your Rights” below.
Data Security
We use industry-standard technical and organizational safeguards — including encryption in transit and at rest, access controls, and regular security reviews — to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings.
Children's Privacy
The Services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be processed and stored in countries other than your own. Where we transfer data internationally, we apply appropriate safeguards consistent with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by email, and the “last updated” date below will reflect the most recent revision.
Contact Us
Questions about this Privacy Policy or your data can be sent to businessdev@deepminds.me.